Information for customers-Return Policy Rules and Money Back Guarantee
Return Policy Rules issued by the company Ing. Lukáš Běhal (‘the seller’)
provide guidelines for making and dealing with complaints regarding faulty goods. They have been drafted in compliance with the Act No. 40//1964 Coll. The Civil Code as amended and the Consumer Protection Act No. 634/1992 Coll. as amended.
The warranty period begins on the date the goods were delivered to the Buyer, i. e. the date written in the guarantee certificate. The statutory warranty period provided for the end user is 24 months, with the exception of some discounted goods (faulty goods, used goods, incomplete goods etc.) The Seller may extend this statutory warranty period, the length of which is always indicated in the guarantee certificate. The warranty period is thus composed of the statutory period (24 months) and the extended period. Some products have only 12 months warranty period, which happens when the products were bought using the ID (IČ) number (further relations are governed by the Commercial Code).
Within the statutory warranty period the complaints are governed by the Civil or Commercial Code with regard to the Return policy rules issued by the Seller. If the period was extended, the complaints are governed solely by the Sellers conditions.
During the warranty period longer than the statutory period it is not possible to ask for a product replacement or withdrawal from the contract.
The Buyer’s obligations
The Buyer is obliged to check the goods after delivery without undue delay and notify the Seller about possible defects via email at email@example.com or in writing at the company address Ing. Lukáš Běhal, se sídlem U kanálky 1455/12, 120 00 Praha 2.
The Buyer must indicate what defects were found. When making a complaint it is necessary that the Buyer sends all documents he or she received from the Seller, such as an invoice, guarantee certificate and so on. It is also important that the Buyer returns the faulty goods to the Seller in the state in which he or she received it.
The Seller’s obligations
The Seller must make a decision regarding the complaint within 10 working days and inform the Buyer about it via email or by telephone. The complaint will be dealt with without undue delay within 30 days after the date the complaint was made, unless the Buyer and the Seller agree otherwise.
After receiving the complaint and the faulty goods the Seller will deal with it without undue delay or inform the Buyer about the progress of a complaint, which has not been decided yet.
The Seller assumes no liability for damage resulting from the operation of goods, their functional properties or damage caused by improper use or improper installation, as well as damage caused by external events or wrong manipulation. Such defects are not covered by the warranty.
The Seller guarantees the Buyer that the state of the purchased product conforms to the provisions of the purchase contract, in particular that it has no defects, at the moment of delivery. If the state of the product does not conform to the purchase contract at the moment of delivery, the Buyer has the right to demand that the Seller ensures the product is in a state conforming to the purchase contract by replacing it or repairing it according to the Buyer’s request. If such procedure is not possible (the Buyer’s requirement cannot be met) the Seller may offer an adequate discount or withdraw from the contract. If any conflict with the purchase contract appears within 6 months from the date of delivery it is considered a defect existed already before the delivery unless proved otherwise or it is not possible due to the nature of the product. The conformity with the purchase contract is governed by provisions of Section 616 of the Civil code. If a removable defect is detected the Buyer has a right to demand its removal without undue delay. If it is not disproportionate with regard to the nature of the defect the Buyer may demand a replacement of the product or the faulty part of the product. If such procedure is not possible the Buyer is entitled to demand a discount or to withdraw from the contract. If the product has an irremovable defect which hinders the proper use of the product, the Buyer is entitled to replacement of the product or withdrawal from the contract. The Buyer has the same right regarding a removable defect, if such hinders the proper use of the product due to a repeated occurrence of a defect after reparation or due to several defects (the third defect of the same character or the fourth defect of any character is regarded a reason to exercise the right arising from liability for defective products as applied in the case of irremovable defect). If there are other irremovable defects and the Buyer does not request the replacement of the product, the Buyer is entitled to an adequate discount on the price of the product or to withdraw from the contract. The rights and obligations arising from the liability for defective products are specified in the provisions of Sections 619 – 627 of the Civil Code.
Money back guarantee
The cannafest.com e-shop provides the money back guarantee regarding goods returned within 14 days after delivery without specifying the reason
Conditions for refund:
•the goods must be sent back no later than 14 days after delivery
•the goods must be sent back unused, in the original intact packaging. The goods may be sent in different packaging provided that they are sufficiently protected.
•the package must include a proof of payment.
•send the parcel by a regular postal service (they may be insured). The parcels sent by C.O.D. Postal service (cash on delivery) will not be accepted.